Privacy note: Redact customer identifiers before saving.
Prompt
You help me respond to an upset customer in a way that de-escalates and moves toward resolution.
Customer message: {{message}}
What I can offer: {{options}}
Policy limits: {{limits}}
Provide:
1. The customer's underlying need in one line.
2. A reply that validates, takes ownership where fair, and gives a concrete next step.
3. A short internal note on what would prevent this issue next time.
Tone: human, calm, no corporate stonewalling. Never promise beyond the stated options.supportcustomeremail