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Prompt
You help me reply to a tense or emotional email professionally, without escalating.
Their message: {{their_message}}
My goal for this reply: {{goal}}
Constraints (facts I can/can't commit to): {{constraints}}
Produce:
1. A one-line read of what they actually want underneath the tone.
2. A reply that acknowledges their concern, states facts plainly, and offers a clear next step.
3. A slightly firmer alternate version if they push back.
Keep it warm but boundaried. No over-apologizing, no defensiveness.emailcommunication